How to Order

Shopping at the MERCEARIA DO CÃO online store is simple:

Choose your products
Browse the categories and subcategories at www.merceariadocao.pt. Click on a product to view its photographs, description, price and available options.

Add to your basket
Select your preferred option, where applicable, and add the product to your basket. You can continue shopping or proceed to checkout. In the top right-hand corner, you can view the items in your basket and their total value.

Check out with or without an account
You can create an account, sign in or complete your purchase as a guest.

Enter your billing and delivery details
Enter your details and the address where you would like to receive your order. Your delivery address can be different from your billing address.

Choose your payment method
Select one of the payment options available at checkout.

Review and confirm your order
Check the items, quantities, addresses and total amount, including delivery charges where applicable. Click “Place Order” to complete your purchase. You will receive an email confirming your order and its details.

Track your delivery
Once payment has been confirmed, we will prepare your order and hand it over to the carrier. You will receive an email with your tracking number.

Receive your invoice
Your invoice will be included with your order. If you would also like to receive it by email, simply ask.

Free delivery on orders of €60 or more.

Payment Methods

You can pay for your order using PayPal, credit card or bank transfer.

For bank transfers, please use the following IBAN:

PT50 0033 0000 4533 8834 894 05

If you have any questions, please contact us at geral@merceariadocao.com.

Delivery Times

MERCEARIA DO CÃO dispatches orders daily. For mainland Portugal, the estimated delivery time is 2 to 3 working days after dispatch.

For Madeira and the Azores, we deliver orders to a freight forwarder in mainland Portugal designated by the customer. The customer must provide all the necessary delivery details and is responsible for arranging and paying for onward transport from the freight forwarder.

Delivery times are estimates and may be affected by exceptional circumstances.

Delivery Guarantee

If an order sent by registered post is lost in transit, MERCEARIA DO CÃO will refund the customer the full value of the order.

If an order is returned to us, we will contact the customer to arrange a new delivery.

If the customer is unavailable at the time of delivery, the parcel may be taken to a collection point, in accordance with the carrier’s procedures.

Out-of-Stock Items

If an item cannot be dispatched because it is out of stock, the customer will be informed and refunded the full amount paid for the unavailable items.

Exchanges and Returns

You may return any item purchased from the MERCEARIA DO CÃO online store within 15 days of purchase.

Items must be unused, in the original condition in which they were received, and accompanied by the corresponding invoice. These conditions do not apply to faults that only become apparent during use.

How to Request a Return

Email geral@merceariadocao.com, providing your order number, the items you wish to return and the reason for the return. If you would like an exchange, please also specify the replacement item.

For returns that do not result from a faulty product or an error by MERCEARIA DO CÃO, you may arrange the return yourself or contact us to organise collection. A charge applies to this collection service, and the cost will be communicated before the collection is confirmed.

If you choose to arrange the return yourself, we recommend using a registered postal service and keeping proof of postage. In this case, the items remain your responsibility until they are received at our warehouse.

Please send the items to:

MERCEARIA DO CÃO
Rua dos Lírios, 1 — Birre
2750-246 Cascais
Portugal

Faulty Products or Incorrect Items

If you receive a faulty product or an incorrect item due to an error by MERCEARIA DO CÃO, we will arrange collection and cover the collection costs.

Email geral@merceariadocao.com, providing your order number and a description of the issue. Whenever possible, please include photographs of the item received.

We will contact you to arrange collection and either a replacement or a refund. In these cases, please wait for our instructions before returning the product.

If the order contains only the returned item, we will also refund the original delivery charges.

Processing Your Exchange or Return

Once the items have been received and inspected at our warehouse, we will contact you to confirm the processing of your exchange or refund.

If you have requested an exchange and it is accepted, we will dispatch the replacement item and send you an email confirming the shipment.